Kristyn emenecker global vp, enterprise wfo practice, verint systems kristyn has been in the customer care and contact centre industry for the past 20 years, serving in a variety of operational, consulting, and senior leadership roles, with a specialty in workforce performance. Vrnt is a global leader in actionable intelligence solutions with a focus on customer engagement optimization, security intelligence, and fraud. Verint to acquire kana software digital commerce 360. Verint systems is a provider of actionable intelligence solutions for enterprise workforce optimization and security intelligence. Verint systems, provider of analytic softwarebased solutions for the security, surveillance, and business intelligence markets, has announced plans to acquire kana software, a developer of onpremises and cloud customer service solutions. Their products are designed to assist clients in data analysis, specifically large data sets verint has more than 10,000 clients in 150 countries, and has. Rich integration library with physical security systems, sensors and cameras support realtime intelligence, monitoring, response, and postevent or alarm investigations, as well as search capabilities on facial recognition. Vrnt and provides onpremises and cloud computing hosted customer. Sadly, these two individuals manage the infrastructure and follow no defined policies or procedures. We believe that acquiring kana would allow verint to offer a holistic customer. Choose enterprise it software and services with confidence. See who you know at kana software, leverage your professional network, and get hired. Verint systems is using an acquisition to move into the customer service software and cloud computing markets the data analytics software company announced on monday that its reach an agreement.
Dec 21, 2017 one just announced acquisition is of ai voice response company next it by verint nasdaq. Vrnt has completed its previously announced acquisition of kana software, inc. Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax. The acquisition would form a unique and revolutionary combination that would extend verint s actionable intelligence strategy. Verint systems buys into customer service and cloud. The kana managed services group consists of two technical heroes whom management is afraid to hold accountable. Vrnt today announced the signing of a definitive agreement to acquire kana software, inc. Following a series of acquisitions, verint is investing heavily in cloud applications to augment its onpremise callcenter and workforce management applications, which continue to account for. The last interview was scheduled but verint kept on pushing it eventually cancelling it. Vrnt announced its acquisition of contact solutions, a leading provider of realtime, contextual customer care solutions. The deal extends verint s actionable intelligence vision with realtime, contextual selfservice software.
Headquarters verint hq 330 south service road melville, ny 11747 united states phone. Verint systems vrnt announces acquisition of contact solutions. This plan is also in the top 15% of plans for account balances and salary deferral. Verint is a global leader in actionable intelligence. Verint systems inc comparisons to its competitors, market. The solution offers realtime access to customer engagement features, such as selfservice portals, call center management, social crm and knowledge management. The deal extends verints actionable intelligence vision with realtime, contextual selfservice software. This plan has a brightscope rating of 82, placing it in the top 15% of all plans in its peer group.
Get the inside scoop on jobs, salaries, top office locations, and ceo insights. Mark gainey founded kana in 1996 to market a software package designed to help businesses manage email and webbased. The collective solutions from verint and kana would enable. The company sells software and hardware products for customer engagement management, security, surveillance, and business intelligence. Verints open platform delivers optimized performance and can be scaled for todays missioncritical intelligent soc. One just announced acquisition is of ai voice response company next it by verint nasdaq. Vrnt announced that it has extended its customer engagement optimization portfolio through its acquisition of opinionlab, a leader in continuous voice of the. Verint systems is a melville, new yorkbased analytics company which was founded in 2002.
Verint is a provider of video surveillance and actionable intelligence solutions. Feb 22, 2016 verint systems has acquired contact solutions, a provider of cloudbased voice and mobile customer selfservice and business intelligence software, from north bridge growth equity, a venture capital firm. Nov 16, 2016 leveraging software from the combination of verint and opinionlab, organizations can benefit from the following portfolio of voc solutions. The bucharest, romania and cambridge, ma based software company brings 42. Verint to acquire kana software half hollow hills, ny patch. Following a series of acquisitions, verint is investing heavily in cloud applications to augment its onpremise callcenter and workforce management applications, which continue to account for the bulk of its recurring revenue stream. Dec 20, 2017 verint acquires next it verint systems has acquired next it, a developer of conversational artificial intelligencepowered intelligent virtual assistants. View realtime stock prices and stock quotes for a full financial overview. Customer experience experts in automation, ai, and cloud. Verint aimed to create an endtoend product suite for workforce optimization, enterprise processes, and customer interaction with its acquisition of kana software. Verint desktop and process analytics dpa users can drive even lower handle times and answer more consistently through knowledge management. Verint has established the verint helpline to receive complaints and concerns regarding accounting, internal accounting controls and auditing matters, code of conduct violations, and other matters such as illegal or unethical activity.
Supercharge your customer engagement strategy december 18, 2014 10 a. Enterprise feedback management, for measuring and analyzing relationships with customers and employees through feedback captured on phone, email, sms, web, and mobile devices. In the meantime, customers should continue to expect support and services, as well as license additional software, in the usual way. Comparing the results to its competitors, verint systems inc reported total revenue increase in the 4 quarter 2019 by 2. The solution offers realtime access to customer engagement features, such as selfservice portals, call center management, social crm.
Leveraging software from the combination of verint and opinionlab, organizations can benefit from the following portfolio of voc solutions. The official line is that verint s acquisition of kana software combines big. Apr, 2017 verint aimed to create an endtoend product suite for workforce optimization, enterprise processes, and customer interaction with its acquisition of kana software. Verint specializes in tools like workforce optimization and voice of the customer voc analytics.
The pending purchase from private equity firm accelkkr will add key capabilities to the. The acquisition is intended to expand verint s actionable intelligence strategy. Verint acquires contact solutions smart customer service. Verint systems has acquired contact solutions, a provider of cloudbased voice and mobile customer selfservice and business intelligence software, from north bridge growth equity, a venture capital firm. I have been working at verint systems for more than a year. Vrnt and provides onpremises and cloudbased customer engagement optimization ceo solutions to many of the fortune 500, midmarket businesses and government agencies. Choose business it software and services with confidence. Verint acquires next it verint systems has acquired next it, a developer of conversational artificial intelligencepowered intelligent virtual assistants.
On february 3, 2014, verint systems completed acquisition of kana software inc. With relentless adoption of digital technologies showing no signs of abating, digital feedback can be your key to. Dysfunctional the kana managed services group consists of two technical heroes whom management is afraid to hold accountable. Verint systems vrnt announces acquisition of contact. With relentless adoption of digital technologies showing no signs of abating, digital feedback can be your key to providing superior omnichannel cx. Vrnt and provides onpremises and cloud computing hosted customer relationship management software products to many of the fortune 500, midmarket businesses and government agencies. That means we help organizations simplify and modernize customer engagement through our marketleading cloud and hybrid solutions. The acquisition includes all of the outstanding equity interests in next it and its affiliate, next it innovation labs. The acquisition of kana, a portfolio company of accelkkr, is expected to be completed in verints first fiscal quarter ending april 30, 2014. Seven strategies to improve cx with digital feedback. On november 16, 2016, verint systems completed acquisition of the customer experience software company opinionlab for an undisclosed amount. Software engineer software developer 6 account executive 5. Verint reports third quarter results business wire.
Compare pay for popular roles and read about the teams worklife balance. Verint witness systems software, hardware, e servicos do brasil ltda. Verint systems uk limited free company information from companies house including registered office address, filing history, accounts, annual return, officers, charges, business activity. Probably the most iconic for this market is their acquisition of vovici in july of 2011 to bring in. Strengths, domain expertise, and key differentiators.
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